Concierge Service

Concierge customer service is not just for hotels; it is a white-glove level of premium customer service designed to give you the highest level in customer retention and loyalty.

Once exclusive to five-star hotels and luxury retailers, concierge-style customer service is something today’s top-level home service businesses aspire to deliver. Our Elite Gratitude Done Right Customer Feedback Concierge service delivers to both business owner and their customers!

Primarily, our Customer Feedback Concierge as a trusted advisor who makes calls to your gift recipients to enhance their experience with you.

Even though many use social media to review a company, NOTHINGis more appreciated than an emotional touch of a real person caring about a you. That is why at Gratitude Done Right have developed a white-glove concierge experience. 

Here are a few ways we offer a concierge-style customer experience.

1. Offer unexpected happiness

“Surprise and delight,” now a buzzword in influencer circles, is at the core of concierge-style customer service. Unexpected happy calls are the quickest way to a customer’s heart. Why? When someone makes us feel noticed and special, we never forget. We excel at this! 

2. Perform random acts of kindness

Naturally, we want the customer experience to unfold without a hitch, but “Stuff” happens. Our great Customer Feedback Concierge steps in to help you remedy the situation. We immediately give you feedback that sometimes goes unsaid by your customers. We help to diffuse any awkward situations with acts of kindness.

Our overarching goal is to develop strong emotional engagements between you and your customers. 

3. Provide a better customer experience

Companies that push for digital customer service are for right-channeling customers away from live agents to reduce the cost per interaction, instead directing them to confusing FAQs and dead-end knowledge bases. 

We do not want your customers to feel pushed to technology. Our overarching goal is to create positive customer experience they will always remember, because someone ACTUALLY took time to call them and make sure all is well, and they are happy with YOU.

4. Remove customer pain

While concierges are best known for stepping in to fix problems or offer unexpected rewards, true concierge service involves removing the pain from an otherwise painful experience. We deliver to your immediate responses for painful customer experiences. Allowing you the opportunity to make things right.

Each month our Elite Gratitude Done Right program members receive a custom Customer Feedback Report so you can make sure you are optimizing each interaction with customers and building strong customer retention and loyalty programs.

5. Uncover surprise referral ambassadors

That’s right, often we uncover your best word of mouth friends – your ambassadors! And don’t you want to know who these special friends are? We share this valuable information with you, as you likely want to reach out and say, “THANK YOU”!!